acl365 Privacy Policy

1. Information We Collect

When you register for an acl365 account, deposit funds, place bets, or interact with the platform in any way, we may collect and process the following categories of personal information:

1.1 Information You Provide Directly

The majority of the personal data acl365 holds about you is information you provide directly during the registration process, KYC verification, payment transactions, or when contacting customer support. This includes your full name, date of birth, identity document numbers, contact details, and mobile wallet information. Providing accurate information in these contexts is a requirement of your acl365 account agreement and is necessary for the platform to operate lawfully and securely.

1.2 Information Collected Automatically

When you access the acl365 platform, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, the type of device and browser you are using, your operating system version, the pages you visit within the platform, the duration of your sessions, and the URL from which you arrived at acl365. This data is used primarily for security monitoring, fraud detection, platform performance optimisation, and responsible gaming analysis.

1.3 Information from Third-Party Providers

acl365 may receive limited personal data from third-party service providers in the course of verifying your identity, processing payments, or delivering games. For example, mobile financial service providers such as bKash and Nagad may confirm transaction status and wallet ownership. Game providers such as Pragmatic Play and Evolution Gaming may transmit game session identifiers to our platform. In each case, data sharing is governed by contractual agreements that require third parties to handle your data in accordance with equivalent privacy standards.

2. How We Use Your Data

acl365 uses the personal data it collects for clearly defined purposes only. We do not use your data for purposes beyond those described in this Privacy Policy without first obtaining your consent or establishing another lawful basis. The primary purposes for which we process your personal data are as follows:

• Account Creation & Management: To register your acl365 account, verify your identity, maintain your profile, and provide access to platform features.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay in BDT, and to maintain accurate transaction records.
• KYC & Fraud Prevention: To verify your age and identity in compliance with responsible gaming requirements, and to detect, investigate, and prevent fraudulent activity, money laundering, or other unlawful conduct.
• Customer Support: To respond to your enquiries, process complaints, and resolve account-related issues efficiently.
• Responsible Gaming: To monitor betting patterns, identify signs of problem gambling, apply self-exclusion controls, and enforce deposit or session limits at the player's request or where required by our policies.
• Platform Improvement: To analyse how players use the acl365 platform, identify technical issues, and improve the overall user experience for players across Bangladesh.
• Marketing Communications: Where you have opted in, to send you information about acl365 promotions, seasonal offers (such as BPL or Eid bonuses), and platform updates via email or SMS. You may withdraw consent at any time by contacting [email protected].
• Legal Compliance: To comply with applicable legal obligations, including responding to lawful requests from relevant authorities and maintaining records as required by financial regulation.

2.1 Automated Decision-Making

acl365 may use automated systems to assist with fraud detection, responsible gaming monitoring, and bonus eligibility assessments. Where an automated decision produces a significant effect on your account — such as a withdrawal hold or account restriction — you have the right to request a human review of that decision by contacting [email protected].

2.2 Marketing Opt-Out

If you have previously consented to receive marketing communications from acl365 and wish to withdraw that consent, you may do so at any time by sending a written request to [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred prior to the withdrawal, nor does it affect communications that are transactional in nature (such as deposit confirmations, withdrawal notifications, or security alerts).

3. Data Sharing & Third Parties

acl365 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Service Providers

To process deposits and withdrawals, acl365 shares the minimum necessary financial and identity data with mobile financial service providers operating in Bangladesh, including bKash, Nagad, Rocket, and Upay. These providers are contractually required to use your data solely for the purpose of processing the specific transaction and are prohibited from retaining or repurposing it.

3.2 Game Content Providers

acl365 delivers casino games and live betting products through integrations with licensed third-party game studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited session and account identifiers to facilitate game play. They do not receive your full identity or payment data. All game provider integrations are governed by data processing agreements that impose confidentiality and security obligations equivalent to those described in this Policy.

3.3 Identity Verification Partners

For KYC verification purposes, acl365 may engage third-party identity verification services to cross-reference the identity documents you submit. These services process your data solely to confirm document authenticity and return a pass/fail result to acl365. They do not retain a copy of your identity documents beyond the period required to complete the verification check.

3.4 Analytics & Security Providers

acl365 uses reputable third-party analytics and cybersecurity tools to monitor platform performance and detect malicious activity. These tools may process anonymised or pseudonymised technical data (such as IP addresses and session identifiers). They do not receive your name, financial data, or identity documents.

3.5 Legal Disclosures

acl365 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised entities where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement and will notify you where permitted by law.

4. Cookies & Tracking Technologies

The acl365 platform uses cookies and similar tracking technologies to maintain session state, remember your preferences, analyse platform usage, and support security functions. A cookie is a small text file placed on your device when you visit the platform. The following categories of cookies are used:

4.1 Managing Cookies

You may control cookie settings through your browser's privacy or settings menu. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is placed. Please be aware that disabling strictly necessary cookies will prevent core platform functions — including login and payment processing — from operating correctly. Disabling analytics or functional cookies will not affect your ability to place bets or access games.

4.2 No Cross-Site Advertising Cookies

acl365 does not use third-party advertising networks or behavioural retargeting cookies that track your activity across other websites. Any analytics identifiers used on the acl365 platform are scoped to the acl365 domain only and are not shared with advertising exchanges.

5. Data Retention & Storage

acl365 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Active account data (identity, contact, financial): Retained for the duration of the account's active status plus a minimum of five years following account closure, in line with standard financial record-keeping practice.
• Transaction records (deposits, withdrawals, bet history): Retained for a minimum of five years following the date of each transaction.
• KYC documents (NID copies, passport scans): Retained for the duration of the account's active status and for five years following closure.
• Support communications (emails, chat logs): Retained for three years from the date of the interaction, or longer if the communication relates to an ongoing dispute or legal proceeding.
• Technical and analytics data (IP logs, session data): Retained for a maximum of 24 months, after which they are anonymised or deleted.
• Marketing consent records: Retained for three years following the withdrawal of consent, as evidence of your consent history.

5.1 Data Storage Location

acl365 stores player data on secure servers. All data associated with Bangladesh-based players is handled with appropriate technical and organisational measures to ensure confidentiality and integrity, regardless of storage location. Where data is processed by third-party providers outside Bangladesh, contractual safeguards are in place to ensure an equivalent level of protection.

5.2 Data Deletion Upon Request

Following account closure, you may request the deletion of your personal data by contacting [email protected]. acl365 will process deletion requests within 30 days, subject to any legal retention obligations that require us to retain specific records (such as financial transaction data) for the periods described above. Data subject to a mandatory retention obligation will be securely archived and restricted from active processing until the retention period expires.

6. Data Security Measures

acl365 applies a layered approach to data security, combining technical controls, operational procedures, and staff training to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Key security measures in place include:

• SSL/TLS Encryption: All data in transit between your browser or app and acl365 servers is encrypted using current SSL/TLS protocols. No personal or financial data is transmitted in unencrypted form.
• Encrypted Storage: Sensitive data fields — including identity document numbers, wallet identifiers, and authentication credentials — are stored in encrypted form at rest.
• Access Controls: Access to player personal data is restricted on a strict need-to-know basis. Staff members are granted access only to the categories of data required for their specific role and are subject to confidentiality obligations.
• Fraud Detection Systems: Automated monitoring systems analyse login activity, transaction patterns, and session behaviour in real time to detect and flag unusual or potentially fraudulent activity.
• Security Audits: acl365 conducts periodic reviews of its data security practices and system configurations to identify vulnerabilities and remediate them promptly.
• Incident Response: In the event of a personal data breach that poses a risk to players, acl365 will take immediate containment steps, conduct an investigation, and notify affected players and relevant authorities within the timeframe required by applicable obligations.

6.1 Your Role in Account Security

While acl365 implements robust platform-level security controls, you also play an important role in protecting your account. You should use a strong, unique password for your acl365 account, avoid accessing the platform from shared or public devices where possible, and contact [email protected] immediately if you suspect that your login credentials have been compromised. acl365 will never ask for your password via any communication channel.

7. Your Privacy Rights

As a player on the acl365 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. acl365 will acknowledge your request within 3 business days and provide a substantive response within 10 business days in BST (UTC+6), unless the complexity of the request requires additional time, in which case we will notify you of the extension.

7.1 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of a valid objection, acl365 will cease sending marketing communications within 5 business days and update your marketing preferences accordingly. Objecting to marketing does not affect other processing activities necessary for your account to function.

7.2 Right to Data Portability

Where acl365 processes your personal data on the basis of your consent or the performance of a contract, and that processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, and machine-readable format. You may submit a data portability request to [email protected] specifying the categories of data you wish to receive.

7.3 Minors & Age Restriction

acl365 does not knowingly collect personal data from individuals under the age of 18. 18+ If we become aware that personal data has been collected from a minor, that account will be immediately closed, all associated data will be deleted, and any funds held will be returned to the source wallet. If you believe a minor has registered on the platform, please contact [email protected] immediately.

8. Policy Updates & Contact

acl365 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When a material change is made, we will update the "Last Updated" date at the top of this page and, where the change is significant, notify active players via the email address registered to their account.

Continued use of the acl365 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how your data is protected. All previous versions of the Privacy Policy are available upon request by contacting [email protected].

8.1 Contact for Privacy Matters

If you have any questions, concerns, or requests relating to this Privacy Policy or the way acl365 handles your personal data, please contact our support team at:

8.2 Relationship to Other Policies

This Privacy Policy should be read alongside the acl365 Terms & Conditions and Responsible Gaming Policy, both of which contain additional provisions relevant to how your account data is used and managed. In the event of any conflict between this Privacy Policy and those documents, this Privacy Policy governs data protection matters specifically.